Pinterest is a new(er) social media site that could very well help you get the desired “local” exposure as well as engagement for your franchise.  Read on to see how companies like Lands’ End to Facebook are using Pinterest to their advantage.

Pinterest is a new, innovative and exciting site that allows its users to ‘Pin’ images from anywhere online. It has quickly become a large social community of people who like to view the world through imagery.  Pinterest is built upon SHARING.  Sharing personally built life categories with personally built content.

The best thing about Pinterest is the ability to get personal with others. For a business that could be showing and demonstrating their products and services to customers in a whole new way. This is a great platform to establish franchisees local presence through the personal ‘boards’ in Pinterest.

One of the biggest advantages to Pinterest is the demographic that has made the site so popular. The site caters to a female audience (reportedly nearing 70 percent), most of whom are under the age of 45. This much sought after demographic can play a key part in the purchasing decisions of the average American household and your bottom line.

How can your franchise brand use an image sharing website?

Whether you sell something that’s exciting, seemingly uninteresting or especially offer a unique service that’s hard to understand Pinterest will make it exciting and simple to understand through imagery. W a bit of creativity and research you’re bound to find a way to use the new platform.  Especially if you use Pinterest to invite your customers into your personal franchise business or local franchise life.

Here are some creative ways to establish your brand locally with Pinterest

Hold a Contest

One creative way to utilize Pinterest is to hold a contest. Lands’ End recently held a contest they coined: “Pin It to Win It”. Participants were encouraged to browse the Lands’ End site, create pins of items they liked and the most creative and stylish entries won prizes. This kind of contest can engage your audience and also gets them to your site, browsing your products and linking to them!

A hair and beauty franchise could give a demonstration on quick hair styles or hold a contest as such while a food and beverage franchise could hold a local photo at the location contest. Again, creativity and making the contest unique with a local twist would be advantageous.

Conduct Market Research

Have plans to revamp services or products in 2012?  Why not test out new products or even your upcoming ad campaign on Pinterest?

Other brands have started using Pinterest as a platform to conduct market research or test product launches. In a recent Mashable post, one creative suggestion was to use Pinterest as sort of a social online focus group to see first-hand reactions, on a platform not as inundated as Facebook.

Feature Customers

One way to appeal to this demographic is to play to their vanity. Feature customers on your Pins, especially if you have a clothing boutique or store. “Customer A paired these shoes, belt and top to create this stylish winter cocktail party look!”. Showcase customer purchases that exemplify their style or pin photos of products that go well together and that customer X recommends.

Present Concepts in a New Way

Pinterest allows you to add contributors to your boards. Have a few team members put together a storyboard on Pinterest to present to a customer. Or co-Pin with a customer to create a board full of ideas for their next event or shopping spree.

If the product or idea is presented in a clean, simple and creative way using Pinterest it can stand a chance of being better received. Not only that, it allows you to creatively engage with customers and prospects can see too!

Put a Face to Your Franchise Brand

Personalizing and localizing your brand can be a hard thing to do with plain ol’ web copy. Use Pinterest to showcase your brand uniquely, what makes you different, what your brand stands for and use it as an opportunity to highlight your employees too. Putting a face to your brand is key to localizing your brand and easily done with Pinterest.

Promote Your Franchise Image Content

A franchise brand could start a board on  infographics.  Feature all of your image content in one place for easy access.

Infographics, product photos and your own photography can be featured. Do your research and see how other brands are using Pinterest to share their image content.

Pinterest can help a customer see the full picture of their needs before they even know they need it. Pin photos of activities in the area and how they relate to your franchise, landscape photos, photos of the local business and of course the staff. The possibilities really can be endless.

These are just a few of the creative ways your franchise brand can use Pinterest to spark interest and engage with customers. And to wet your palate for Pinterest even more, check out the announcement from Facebook – 60 new and exciting apps were unveiled including a Pinterest app.

A picture is worth a thousand words, in Pinterest’s case, an image could be the local exposure your franchise brand is needing to establish that local location to generate more leads.

Here is a great article on Pinterest’s popularity and it’s ability to drive traffic:  http://mashable.com/2012/02/01/pinterest-traffic-study/

Brought to you by ElementsLocal – the leader in branding your franchise locally.

As you’ve probably already read, Google has introduced their new social search which is on by default into their “Everything” search.  Adding social circle recommendations and social media posts within the results is not the problem; Bing integrated Facebook social signals into their results almost a year ago.  Most pundits take issue with the fact that Google is showing great preference to their own Google+ social network in their search results.  Some are even going so far as to state, is that Google is willing to sacrifice relevance and quality in favor of their own social results.

Twitter (General Counsel,Alex Macgillivray) fired a salvo at Google claiming that it is a “bad day for the internet” because Google is displaying unfair practices by giving link preference in their search results to their own properties.  Google publicly stated that the Google+ social network would get no preferential treatment if Facebook & Twitter gave them permission to access all of their content, which of course neither competitor is willing to do.

So is Google using anti-trust techniques to bolster their own properties?  Well, it can be argued that Google does not hold a monopoly on search as they currently hold a 66% of the market share and there is no obstacle for consumers to use another search engine.  So most likely Google is not breaking the law, but we can see how the spirit of the law appears to be broken when the 800lbs gorilla of search is showing a lot of results to their own properties in their results.

By showing Google+ profiles in their search results Google is encouraging their users to sign-up for a Google+ account.  See, Google needs a large scale adoption of their social platform in order to pick up social signals which they can then use to base their search results on.  Google’s use of these social signals, such as quality ratings (+1) from trusted Google+ profiles could very well replace the current link graph system.  The existing system assumes that the more links a website has pointing to it the more popular that website is which speaks to its’ quality, but this can easily be gamed.  This paradigm shift from link graph to social signals for search results is a real big game-changer in search engine marketing.

Reflecting back is more than just remembering where you wanted to be. It’s an eye opener about how dramatically the sands shifted under your feet in 2011 and a clear sign 2012 will be no different.

For Franchise Marketers Google introduced significant changes to the way it displays and delivers search results. Many franchise marketers had to quickly react to the importance of social media, blogging and directories. Our own vision of being a complete solution for franchise online marketing was expanded to include new best of breed partners in directory submission and social media. Our dashboard reflects the integrated nature of how pay-per-click, organic search and directories (such as Google Places) inter-relate and converge.

This being said, what does 2012 hold in store for Franchise online marketing? Seeing future trends is exactly what we need to do in order to anticipate change and be at the top of our game.

It’s not just about how to show up, attract and sell to consumers today, but next month, next year and years to come.  Lets transcend ideas like “social network” and “search engine” and focus  on consumers and technologies. Will we be using a search engine like Google in 5 years? Will we be using desktop computers in 5 years? What will future social networks look like? Answers to those questions are answers to the future of marketing and customer engagement.

Google, Facebook, Apple, Amazon and plenty of other large companies are innovating at amazing speed to gain control of our attention. Some are doing it through devices, some through content, others through infrastructure.

So, what is message we got from 2011? Change… we must take a critical look at what it will take to adapt to change.  Rather than jumping from one place to the next in your franchise online marketing plan, consider developing an adaptive model that allows for rapid assimilation of new technologies and trends.

Creating an adaptive model assumes that you will have to adopt new technologies or new methodologies. Is your company an early adopter? Have you taken on the risk of adopting a technology platform before everyone else? Or have you given up first mover advantage because you felt it was going to be too expensive or time consuming.

Here are some things to consider when looking at creating an adaptive marketing platform:

1. Don’t wait. There is no question that the ramp up time to evaluate and adopt new technologies and trends is expensive. You do not have to play the waiting game by buying expensive technologies. Look for industry specific solutions that are agile, quick to adapt and focused on your exact needs.
2. Buy best of breed. Look for companies who have forged partnerships with other ‘Best of Breed’ providers to bring you a comprehensive solution. This shows a focus and determination to deliver quality solutions.
3. Look for partners who share knowledge. Ensure partners are in tune to trends and data and that they will share that with you so you can more efficiently evolve and innovate at greater speed.
4. Don’t stop.  A key philosophical insight is to not stop when you think you’re at the top or you’ll go the way of the Sony Walkman as the IPod become the norm.
5. Data is the new creative outlet. As search transforms the amount of data needing analysis will multiply tremendously. Find solutions to transform mounds of data into creative content, solutions and insight tomorrow.  Data will move from advantage to basic necessity. Data is something the smartest marketers will leverage again, as a necessity, not a luxury.
6. Never underestimate the power of trying something. What data can you point to that says social media will help you boost your sales or increase your online exposure?  Better yet, what data can you point to that states it will not be an undue risk for your company?  Do not let the rush to data powered marketing trends handcuff you.
7. Personalized = Profitable. The more search results become personal the more the potential for leads.
8. Mobile search will greatly outpace PC Searches. Do not ignore the growth in the popularity of mobile applications and prevalence of local search results.  We ask you, are you optimized for mobile?
9. Lets Franchisees market too. One website will not dominate in search.  In an effort to create competition, variety and a better user experience, search engines will do what they can to ensure your site does not dominate. You can use this to your advantage by delivering truly unique and locally driven websites by giving Franchisees the power to update their own websites.
10. Searchers will continue to gravitate towards content they find useful. What marks the difference between insight and obviousness is the amount of people actually following through.  You have to dedicate marketing efforts to sharing value through search or social channels, rather than simply promotional materials.
11. Search will be about how many times you show up, not whether you’re first. The key to an adaptive approach to online marketing is that you’ll have a multi-pronged approach to showing up in organic search, pay-per-click advertising, directories, mobile, social and more. Are you mobile friendly, local readily optimized, social savvy?

Imagine how many more changes there will be in technology as well as with consumer behaviors in the coming year.

Take a look into 2012 by attending our ElementsLocal Franchise Online Marketing Bootcamp 2012, January 18th, 2012 12:00 p.m. CST.  Sign up by clicking: Franchise Online Marketing Webinar

The use of call tracking numbers in your Franchise Online Marketing ads is very useful because it is a great way to track incoming ad generated leads for your franchisees.  Search Engines like Google aim to provide the most useful and accurate information for users, so a local phone number is always preferred.  That being said, if you are using a call tracking phone numbers in your advertising you may be run up against a few challenges.

There are three fundamental reasons why call tracking numbers can cause issues with Google Places, and other directories, and and even organic search rankings.

1. Google may not recognize the call tracking number as your local number and think you’re spamming.
2. You may confuse Google because many local business directories use the phone number as a key identifier for individual businesses. A phone number is often an easy ID to use for indexing businesses because they are generally prone to less variation in how they’re presented in databases or on webpages. A second phone number associated with a location may ‘devalue’ that location or produce a duplicate location.
3. If the business ever changes call tracking solution providers or stops using the tracking numbers, the phone numbers they’ve been using will stop working, yet will be published throughout the Internet

We suggest using a locally recognized phone number and when you are able to, purchase the use of that phone number for your exclusivity for use in the call tracking. That way that phone number will remain consistant when changing providers or stop using the tracking numbers. There are also new ways to place call tracking technology on your existing phone numbers.

We also suggest that as part of your inside sales procedures for franchisees, asking callers directly where they found you  You may or may not be able to collect that data from your franchisees, but at the very least encourage the collection of the data.  Have the employees who answer the phone write down responses for you to see later. This remains an excellent and free way of polling to see how effective different channels are performing.  Optimize leads by asking for referrals as well.

The data and feedback for our advertising campaigns is imperative, but you also need to follow good SEO practice to drive business locally.

ElementsLocal has worked with many Franchises on call tracking and has integrated the service directly into our platform..  Take an online tour today: elementslocal.com.

Beyond SEO

Franchise online marketing strategy is as much about engaging the visitors on your website as it is about building traffic and search engine optimization.

The goal of online marketing is to convert leads into business.  Beyond all of the SEO work to get people to your website you must also pay attention to the content, layout and aesthetic appeal of your website in order to turn attention into conversion and even better… retention (which is driving people back to your site again and again).

Here are some actions you can take today that will optimize your online marketing:

• Make sure that any links that lead visitors off of your website open in new windows. Do not direct traffic off of your webiste.  Ushering people off of your website is not productive.  By opening links in new windows,  your website will still be up when they close that window.  This is also applicable to your social media icons. Make sure they open in a new window as well.  Keep the traffic on your site as long as possible.

• Be aware of the users display.  Remember, an increasing number of people are viewing your website on mobile, or handheld devices.  Recent studies show that mobile traffic is on the rise, so having a strategy for a mobile friendly website both at the national and local levels is a must for 2012.

• Review your website for deficiencies regularly.   It may be just as easy as mending broken paths or replacing broken code. Again your site is only as legitimate as it is functional. Use websites like http://validator.w3.org/ to validate your website and find issues with it.

Following these simple suggestions will garner results. You will see a decrease in your bounce rate (visitors to your website who land on a webpage and leave without clicking deeper into your website) and an increase in the amount of time visitors spend on your website, the amount of content that they will read and ultimately the number of leads will you receive from your website.

Learn more about refining your Franchise Online Marketing by attending our Franchise Online Marketing Webinar on January 18th at 12:00 p.m. CST.  For more information visit : ElementsLocal Webinar – Franchise Online Marketing Tactics