In a world where marketing messages abound in nearly every aspect of daily life, a new, discerning consumer has evolved – one adept at filtering and tuning out information irrelevant to personal interests. Rightly so, franchise marketing tactics need to also undergo a major shift, since traditional outbound techniques such as advertising and unsolicited email blasts are increasingly becoming blocked or ignored.

                “Franchises should focus the majority of their marketing budget on inbound, not outbound initiatives,” said Jeremy LaDuque, CEO of Elements Inc., creator of ElementsLocal™, a new software solution for franchises that increases company leads through maximized search engine results. “When you push your message out far and wide with little discretion, you’re essentially crossing your fingers that it will resonate with a few individuals. Inbound marketing generates leads that are more abundant and credible, as potential customers seeking your services have been attracted organically through search engines, blogs and social media.”

• Get Local. Instead of relying on just one national web site for the entire franchise network, provide cross-linked autonomous and brand-compliant web sites for each location. As the franchisor, you benefit from:

o    A “network effect” of hundreds of web sites, each displaying relevant content about the company, being seen by search engines, which increases rankings and visibility

o    An ability to leverage each franchise by allowing franchisees to customize (according to franchisor specifications)  their web site with local content and local e-marketing campaigns

• Get Optimized. Some simple ways to get started with search engine optimization:

1)       Focus the attention of each webpage to just a few keywords

2)       Add relevant content about those select key words to that webpage

3)       Add those keywords to the title and meta tags of that webpage

Get Social. Social media is the fastest-growing segment of the Internet, and best of all, it’s much less expensive than most other marketing tactics. Get your franchise on board by:

o    Participating in social media sites such as Facebook and You Tube. Start a corporate Facebook profile and seek out fans or upload informative – or even humorous – videos that have “pass-along” potential, such as an engaging company story or client testimonials. This will help attract more visitors to your web site, increase your exposure within a larger audience and boost your search engine ranking.

o    Using a blog and/or Twitter to publish information about your business. Gaining “followers” or subscribers not only increases the audience for your company message, but also helps you gain valuable insight from the comments consumers leave on your posts.

• Get Efficient. Inbound marketing efforts are highly track-able, so employ various strategies to monitor the efficiency of your efforts. This will allow you to repeat what’s working, discontinue what’s not, and gauge what’s providing you with the best return on investment (ROI). Some helpful hints:

o    First, establish exactly what it is you want to track and make sure you have a way to measure what you want to track

o    Use statistical programs like Google Analytics to monitor web site traffic behavior – from number of pages viewed to length of time on the site

o    Use landing pages to track specific ad campaigns and/or marketing initiatives

o    Track throughout – from campaign to conversion to sale!

                “As franchises start to ‘think inbound’ in their marketing strategies, they’ll attract customers who are appropriate for and receptive to the company message,” said LaDuque. “This competitive advantage will not only save franchises money, but will also help them build lasting and loyal relationships with clients.”

Recession proof your business at the first Marketing Bootcamp. The Marketing Bootcamp brings together several top nationally known marketing experts and companies to help you stay the course while the economy gets back on its feet as well as stimulate business growth.

Learn how to use the power of the Internet and your website for more than just information exchange with Jeremy LaDuque, CEO of ELEMENTS, Inc. LaDuque will teach you to leverage your website to set and attain your marketing goals, analyze your statistics and tailor key performance indicators (KPIs) to fit your business and objectives.

INTERNET POWER TRAINING 1:50 – 3 PM

MARKETING BOOTCAMP- Learn Everything You Need to Know to Grow Your Business and Brand!
Saturday, May 16, 2009
8:00 am-4:30 pm
The Embassy Suites in San Luis Obispo

THIS EVENT IS SPONSORED BY: Central Coast Magazine, Mission Community Services Corporation, Central Coast Women’s Network, Pacific Coast Business Times, New World of Media, Elements, Inc. and Whizbang Ideas!

The International Franchise  Association’s (IFA) Annual Convention in San Diego, CA offered a wide variety of very relevant roundtable discussions to attendees. ELEMENTS Inc.’s executive team, Jeremy LaDuque (CEO), Michael Boyer (CMO) and Steve Bridge (CFO), participated in six of them covering topics such as lead generation, online marketing and optimizing follow-up on online leads.

Immediate follow through is one of the most powerful things franchisors said will help generate more leads and create more closed sales from those leads.

1. 24-Hour follow up

The number one most effective strategy is to follow up with in 24 hours of the initial contact with your potential client. Statistics show that the success of following up on a lead increases by 70 percent if you follow up within this critical time. The consensus at the Internet Marketing Roundtable showed that immediate follow up is the most effective way to guarantee positive results from internet leads.

2. Automate your response to customers

Use an auto-responder program. This program or function is usually offered by your email provider and sends an automated response when a specific email address receives an email., You may already use this for an automated reply when you’re on vacation. However, you can employ the same automated response system with your sales force. When a potential client emails sales@yourfranchise.com, they receive an automatic response thanking them for their inquiry. This provides your client with immediate assurance that you are interested in their business and will contact them soon.

3. Use a drip campaign

By putting together a drip campaign, your franchise will send out emails on a predetermined schedule automatically. For example, you may send out an email every two weeks for several months. Your email topics would provide your target audience with more in-depth information about your franchise; then a customer testimonial; followed with news or an update on your products, its use or your community participation. There are several great reasons for a drip campaign:

• You keep your name fresh with your users, prospects and clients
• You proactively provide news and updates to your users
• Your target audience continually sees that good things are happening with your company.

One franchise owner said that he has used drip campaigns for many years and swears by them. He referred to recently closing a deal with a client who had submitted an inquiry on their website four years ago!

4. Spend time on those that matter

In order to use your time efficiently, invest in some type of sales automation software to qualify leads from the internet. Automating the first few steps to qualify prospects is key. For example, if your automated reply asks a question or prompts the user for more information and they respond, you can qualify that person as a more serious prospect than someone who does not follow up with you.

5. Think like a buyer, not a seller

One of the main issues discussed throughout the IFA convention was that marketers typically think as sellers of their products and services. The consensus solution was by thinking creatively, sales and marketing need to think as buyers of their products and services. This manifests itself in many ways. One primary example is focusing on your benefits instead of your features.

6. Social Media

Social Media…one of the hottest topics everywhere. We discussed obvious heavyweights such as Facebook, YouTube, and LinkedIn and concepts like blogging (with WordPress or BlogSpot, for example) and micro-blogging with Twitter. Taking the time to participate in this huge and growing phenomenon seems to be universally beneficial, both for your website and for business. Ideas about social media include

• Starting or investing time in your Linked In profile to connect with others
• Starting a corporate Facebook account; creating a Myspace account.
• Upload videos about your company story, or client testimonials to You Tube.

By doing this you can provide links to these rich and engaging videos in your auto-responders and create drip campaigns from any social media sites.  And most importantly was to provide links to your social media and networking accounts on your website, email and any other forms of electronic communications.

7. Start your own blog

One of the easiest ways to get involved with social media that seemed to be prevalent amongst franchises was blogging. There are many services that will allow you to create your own blog. An even easier way to participate without maintaining your own blog is to comment on other blogs and include links back to your site.

8. Per Click Advertising

Pay per click (PPC) advertising is an Internet Marketing strategy that everyone has obviously been using for several years now. The advantages are that you can control it, measure your return and track everything. However, as more and more people use PPC it gets more competitive, thus more costly. The most frequently asked question was ‘how do we continue to use PPC and get the most return from this strategy?’ We had the opportunity to discuss how to optimize marketing dollars with a few franchises and suggested a simple but more effective way of devising pay per click terms.

First, use what are called ‘geographic’ and ‘long tail’ terms. Start with geographic terms. For example, ‘closets san diego.’ This will cost less than ‘closets california’ or ‘closets new york’. Then, as geographic terms become more competitive start to look for ‘long tail’ terms. A long tail term is one that takes advantage of the 80/20 rule. This rule suggests that 80 percent of people look at 20 percent of search terms. This leaves 80 percent of search terms available and the other 20 percent searching them. Another way of putting this is to devise longer keyword phrases, like ‘closest installers san diego’  because they cost less. Research also suggests that the more people think about the terms they type in the more serious they are about buying and not just shopping.

9. Use Search Engine Optimization (SEO) to the fullest

Research shows that over 70 percent of people on search engines such as Google will chose an organic listing, or one that shows up naturally, that’s not listed under ‘sponsored links’ over paid-for links in the sponsored areas. So, logically getting your website ranked organically using SEO techniques is one of the best methods of online marketing. The challenge most franchises face is understanding SEO is laborious and confusing and often they don’t know where to turn for help. Our ElementsLocal software provides our clients with a solution that helps them take full advantage of natural SEO. Let us know if we can provide you with SEO services.

10. And always track

The saying is ‘you can’t manage what you don’t measure.’ You can rinse and repeat what is working, what’s not and what’s getting you the best return on investment (ROI) if you track your online marketing. There are many different, yet effective, methods of tracking their online marketing. Solutions ranged from: Google Analytics, custom in-house solutions, fully outsourced solution providers who deliver reporting monthly and systems that leverage off-the-shelf software like SalesForce.com.

Use these techniques to boost your marketing campaigns and online marketing strategies. All marketing programs take time and effort, but your work will be rewarded when you can measure that investment and see a return. Employing even a few of these strategies should help decrease your costs and increase your success.

ELEMENTS Inc.’s executive team, Jeremy LaDuque (CEO), Michael Boyer (CMO) and Steve Bridge (CFO), participated in six roundtables at this year’s International Franchise  Association’s (IFA) Annual Convention in San Diego. The roundtables covered lead generation, online marketing and optimizing follow-up on online leads.

As we spoke with franchisors we discovered these invaluable strategies for increasing franchise sales:

1. Market within your own franchisee network:

Using what you have at your immediate disposal is always the most efficient and cost effective way of marketing amid an economic downturn.  Contact your franchisees to discuss any possible marketing opportunities that you may have in their respective regions.  This type of marketing can be a sensitive matter as you would need your franchisees’ cooperation and possibly customer lists. Make any campaigns of this nature symbiotic; it is essential to initiate a “win-win” scenario for both the franchisor and the franchisee.

A simple but effective example of this would be to arrange a marketing plan in which you send postcards or coupons to customers of the franchisee.  Your coupon offering could say “Franchise opportunities in your area” on the back. This type of initiative will not only promote the brand, but will provide customers with motivation and incentive to visit the franchise location as well.

A secondary benefit of this type of marketing is that you are establishing an “exit plan” for franchise owners. By courting interested parties looking to purchase franchises you are providing opportunities for franchises looking to exit. This also helps create a level of trust between the franchisor and the franchisee. This method of marketing was brought up time and again at IFA this year as one of the first and foremost ways to increase franchise sales.

2. In Store Advertising:

You can gain great advertising opportunities by harnessing the popularity and frequency of visitors to your franchise locations.  Again, find “win-win” scenarios for you and your franchisees and work with them to expand your lead generation opportunities.

3. Networking:

Networking is still one of the most important marketing solutions available in your arsenal. As the saying goes, “It’s not what you know, but who you know.”  There are several ways that you can use this method sell more.  Anything from opening up the old-school rolodex to email marketing, and social networking sites (LinkedIn) are all effective strategies proven to lead to more franchise sales.

4. Local Media:

Local press is an important tool for creating lead generation.  In today’s precarious economical state, any publication of new business is hailed as a positive step for the economy and will be welcomed by all factions of media.  Be sure to announce that your franchise is interested in expanding locally, but emphasize the benefits and positive impact that a franchise will have on local consumers and economy.

5. National Media:

If you have the means, national press will provide your franchise with the highest exposure possible, however this is something that only a few franchises at the IFA convention were able to leverage. One innovative example of this case is the 10 Till 2 Part Time Placement Service company, which was able to attract national attention with their novel idea of providing part time work to people whose family obligations do not allow for a full time position. This type of creative thinking can lead to exciting results.

6. Internet Marketing:

The internet is an obvious and powerful tool which can be used in a myriad of ways to promote your franchise.  In fact, everyone at IFA attested to owning a website while working aggressively to refine their internet marketing strategies.  The majority of internet marketing strategies for franchises involved pay-per-click advertising scenarios. Pay-per-click marketing strategies are favored because advertising with the most popular search engines directly (Google, Yahoo, MSN…etc), still provides faster positive results while also supplying detailed and track-able information to help you optimize your marketing campaigns.

Yet another important aspect of internet marketing is catering to organic or natural search results, and many franchise companies were interested in further developing their organic marketing campaigns.  We introduced our ElementsLocal solution that directly addresses this growing need for organic results. ELEMENTS launched the ElementsLocal software last year to answer the three-fold need franchises have:

• Reduce pay-per-click costs
• Increase leads
• Protect brand identity

Simply put, the ElementsLocal software does all three of these by providing each franchisee with their own unique website. This larger network increases organic search results and provides the franchisor with BrandSecure tools to protect the brand.

7. Portal Websites:

Web portals present information from diverse sources in a unified, streamlined fashion and provide yet another powerful lead generation tool at your disposal.  Portal websites such as Franchise Gator or MatchPoint provide prospective franchises with multitudes of information about franchising as well as powerful search capabilities to further explore potential franchising opportunities.  These systems have been specifically designed to help franchisers, overcome many marketing hurdles.

8. Tradeshows

Tradeshows are a great way for current or prospective franchise owners to learn a great deal about the industry through face to face interactions with many other franchise owners.  Tradeshows also provide a significant opportunity for existing franchise owners to enhance brand and product visibility, promote new and existing products, generate leads, and drive sales.

These strategies and techniques should help you give you some ideas for marketing your franchise and franchisees. Attending the IFA Convention opened our eyes to the exciting opportunities we have to better market your businesses online. We truly enjoyed the time we spent with franchises, discussing what works and what does not work for them. Remember that significant results to your online marketing and advertising takes time and energy, but it’s worth the effort when you can measure that investment and see a return. Employing even a few of these strategies should help decrease your costs and increase your success.

We recently surveyed 100+ franchise companies about local marketing and how they supported their local franchisees with local online marketing programs.

Online Local Marketing Survey Results

01. What’s your greatest challenge in generating local leads for your Franchisees?
(Please rank, 1-4, 1 being most important.)

• ~ 1.3 (average rank) Franchisees have limited time and budget to produce local marketing campaigns
• ~ 1.9 (average rank) Local franchisees have little expertise to effectively implement marketing campaigns.
• ~ 2.9 (average rank) Local marketing solutions rely on the franchisee to implement with little time & few resources.
• ~ 3.9 (average rank) Independent competitors are dominating the local lead generation sources.

02. How do you control your brand at the local Franchisee level?

• ~ 87.5% of surveyed franchisors have implemented a strict process with brand standards and approvals required for any locally generated marketing materials.
• ~ 62.5% of surveyed franchisors said that branding is controlled tightly at the national level with no ability for the Franchisees to customize any aspect of marketing for their local level.
• ~ 37.5% of surveyed franchisors allow franchisees to use approved brand assets, campaign programs and online tools to create customized, online local marketing campaigns.
• ~ 12.5% of surveyed franchisors have not implemented brand standards; franchisees target their own local markets.

03. How would your Franchisees rate their local online presence: 4.88 (average rating between 1 & 10)

• ~ 50% of surveyed franchisors responded that their franchisees were not represented online. (1-4)
• ~ 37.5% of surveyed franchisors responded that their franchisees had some representation online. (5-7)
• ~ 12.5% of surveyed franchisors responded that their franchisees were well-represented online. (8-10)

04. How are your Franchisees represented online now:

• ~ 98.6% of surveyed franchisors give each franchisee a page on the corporate website for local clients to find.
• ~ 28.6% of surveyed franchisors give each franchisees a 2- to 5-page micro-site that we list in the ”sponsored links” section of the search engines and the Franchisees pay for each lead that comes from their micro-site.
• ~ 42.9% of surveyed franchisors said Franchisees have their own website(s), domain(s) and email marketing which complies to brand guidelines, so Google ranks them very high in their local communities.
• ~ 14.3% of surveyed franchisors responded “none of the above.”

Based on these results, franchise companies are not taking full advantage of their national market segment and corporate branding by messaging in their local communities with targeted local online marketing strategies.